Complimentary Shipping on Orders over $150 (some exclusions apply)

Frequently Asked Questions

What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site such as purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. Please note, points can not be earned thru in-store purchases, or by placing orders over the phone.

How much does it cost to join?
Our loyalty program is totally free.

How do I earn points?
You can earn points for purchases and for activities, including referring friends. 

How do I redeem my points?
Points can be redeemed at checkout using the slider. You must have accrued at least 500 points in order to use them.

Do my points expire?
No, points have no expiration date.

Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!

Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.

Why didn't I earn points?
Points earned from purchases have a 14 day pending period.

How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem?
Please use our normal contact details.